| Description |
Role Purpose:
The Physician Office Assistant is responsible for the general front office duties. Works cohesively with all other staff, providers, and administration.
Responsibilities:
Accurately maintain patient medical records by verifying patient demographics and accurate insurance information at each visit.
Routinely file/scan all documents into the correct patient medical record and in the proper location within the medical record as required by office guidelines. If applicable, assemble new patient charts as required by office policy.
Schedule patient appointments/rescheduling and cancelling appointments as necessary.
Consistently process incoming phone calls, by answering promptly and directing call to appropriate person. Take accurate messages and deliver message or tasks to appropriate person.
Regularly collect copay from patients upon arrival to the office. Collect and post other payments received for services provided. Document any pertinent information concerning financial assistance applications/ agreed upon payment arrangements in notes on patient file.
Appropriately respond to inquiries from patients regarding their account, and refer to appropriate person, if necessary.
Routinely process requests for medical records and maintain confidentiality of patient information at all times and releases patient information only upon receipt of appropriate consent forms. Provide protected health information to insurance companies to assist with claim disposition.
Balance cash drawer daily, prepare daily cash reports/deposit slip. Balance and close cash journal daily.
Accurately enter hospital and clinic charges, determining correct CPT and ICD9 codes, if applicable.
***SSM Health implemented a new minimum wage of $11 per hour throughout its four-state system. This job is one impacted by this increase***
Qualifications
Minimum Qualifications:
High School Diploma or GED
Preferred Qualifications:
CMA or CNA certification
3 months to 1 year medical office/computer experience
About SSM Health Good Samaritan Hospital – Mt. Vernon
SSM Health Good Samaritan Hospital–Mt. Vernon, operating in partnership with the Felician Sisters, is a 134-bed hospital with the only open heart surgery program in the region. In 2015, the hospital launched a new pediatric emergency and NICU telemedicine program in conjunction with the physicians at SSM Health Cardinal Glennon Children’s Hospital. For three consecutive years, Healthgrades has presented SSM Health Good Samaritan Hospital with the Patient Safety Excellence Award. In 2014, Quest by Premier Inc. recognized SSM Health Good Samaritan Hospital with the Citation of Merit Award for Outstanding Patient Care. |